PhonePe Customer Care
080-68727374 / 022-68727374
Website – PhonePe.com
PhonePe Email Support – Click to Message
Response Time: within 24 hrs
Report fraudulent payments, suspicious communication or any unusual activity on PhonePe. Send a message
Grievances
Get in touch with us to escalate any existing complaints, and we will ensure a quick resolution. Send a message
Ombudsman
You can direct your complaints to our regulating authority by using the link here and sending them a message. Send a message
For any other information & help, visit phonepe.com/contact-us
Found a suspicious activity on your merchant account? Report it to us using this link. Send a message
PhonePe Email (Business Related) – business@phonepe.com
Registered Address –
Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra,India
Mailing Address –
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore-560034, India
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If you suspect that someone else is using your account, we request you to please change the Phonepe App password for your account and ensure that you logout from the App every time you finish transacting on it.
In case you find any transaction that has been done from your account without your consent, please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option
‘Report a Fraud or Unauthorised activity’ so that we can investigate this further.
Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.
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If you suspect that someone else is using your account, we request you to please change the Phonepe App password for your account and ensure that you logout from the App every time you finish transacting on it.
In case you find any transaction that has been done from your account without your consent, please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option
‘Report a Fraud or Unauthorised activity’ so that we can investigate this further.
Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.
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Minimum KYC: Updating basic details or completing your Minimum KYC refers to the self declaration of your name and Unique Identification Number via any of the following documents:
e-KYC: The e-KYC service is currently unavailable on PhonePe App. It requires a user to upload the Aadhar Card details on the app followed by an OTP verification of the registered mobile number.
Note: It was available to the PhonePe users who registered before 1st March, 2018.
Full KYC:The option to complete full KYC will soon be
available within the profile section of the PhonePe App.
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It’s simple. Just follow these simple steps:
Note:
To transact via PhonePe you have to register on PhonePe. It’s a quick and simple process.
If you have a PhonePe account already just login to your PhonePe account with the registered mobile
number and your 4 digit password.
Your request has been submitted successfully.
