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Acko General Insurance Customer Care
1800 266 2256 
24×7 (Toll-free number) Official

Acko Email Support –

Acko Mobile Protection & Repairs Helpline
Call: 1860 266 2258

You can also visit for help & support.

Acko General Insurance Ltd Address
Unit No. 301, 3rd Floor, E-wing, Lotus Corporate Park Off Western Express Highway, Jay Coach Flyover, Goregaon, Mumbai, Maharashtra 400063

Reference Links –

Car Comprehensive InsuranceCar Claim
Car Third Party InsuranceBike Claim
Two Wheeler/Bike InsuranceOla Ride Claim
Ola InsuranceMobile Repairs
Abhibus Travel Claims
SupportDriveU Trip Claims
Cancellations & RefundsAppliance & TV Repair
Acko Customer ServiceGoCars Trip Claims
DownloadsHappay Travel Claims
Unclaimed AmountredBus Travel Claims
IRDAI WebsiteRapido Trip Claims
About AckoZomato Claims
Acko ArticlesAu Small Finance Bank Claims
Ackology – The Tech BlogZestMoney Claims
Help & SupportOYO Claims
HDB Financial Services Claims

Q How do I download a copy of my car or bike policy?

Alternatively, you can just login to with your registered mobile number. On your policy card, please click 'View Details'. You will be redirected to the policy details page where you will see a 'Download Policy' button. Click on the button to download the policy document.

Q How do I change details in my car or bike policy?

For changes such as Policyholder Name, few documents might be required for us to validate the new details. Once the documents are provided by you, our helpdesk would review and approve the documents and the new policy copy with the updated details will be generated.

For changes such as IDV, addition of a new cover, etc., the premium gets re-calculated and you might need to make an additional payment or be eligible for refund or there might be no change at all. Post the payment, if any, the new policy copy with the updated details will be generated.

Q How do I create a claim for my car or bike policy?

Q How do I download the plan document for mobile or appliance protection?

Alternatively, you can login to with your mobile number used to buy the plan with Amazon. Visit to view all your mobile protection plans. Visit to view all your appliance protection plans. Click on any of the plans to view the plan document and download it.

Q How do I raise a request for mobile or appliance repair?

Q Is the No Claim Bonus transferable?

Q How to raise a car insurance claim?

Claims or call us on 1860 266 2256.

Q How will Acko resolve claims beyond city limits?

Q What to do if a vehicle meets with an accident outside the area / city / state from where policy is issued?

Q What additional discounts can I get as compared to other companies agents?

Q What is the difference between a Third-party Liability Insurance and a Comprehensive Car Insurance policy?
Q What is the meaning of Depreciation?

Q What is the meaning of Policy Period?

Q Is it okay to add tentative information while using a car insurance premium calculator?
Q Why is it important to declare the correct IDV?

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