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Vistara Important Traveler Advisory (COVID-19)

Registered Office Address
TATA SIA Airlines Ltd.
Jeevan Bharti Tower-1,10th floor,124 Connaught Circus,
New Delhi 110001, India

Corporate Office Address
TATA SIA Airlines Ltd.
10th Floor, One Horizon Center, Golf Course Road, DLF Phase-V, Sector-43,
Gurgaon, Haryana-122003, India

Nodal Officer –
Mr. Nishant Khanna

Appellate Authority –
Ms. Pooja Paul


For any sales related query, please email on the below email ID depending on your location –
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For queries related to Club Vistara, please email at

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Q How much Hand Baggage can I carry on my Vistara flight?

A second, smaller, personal item such as laptop bag or ladies purse can also be taken on board, as long as it can fit under the seat.

Additional hand baggage can be purchased online or at the airport counters through “Carry-On Plus” service.

This service can be purchased for INR 250 per kg (inclusive of taxes) for every additional kg beyond the free hand baggage allowance limit, up to a total of 12kg bag weight (inclusive of the free weight allowance). However, for Economy Lite customers (travelling within India), the maximum weight allowed for Hand Baggage is 7kg. Additional Hand Baggage allowance cannot be purchased.

Carry-On Plus service is applicable for travel within India only.

Q How much will I be charged in case of an oversized item?

Q What is the hand baggage allowance?

<7kg in Economy Class
10kg in Premium Economy
12kg in Business Class

Q What is the size of Hand baggage?
Q Can I carry medicines on board a Vistara flight?

For detailed information please refer to the dangerous goods and restricted articles section of Vistara Terms and Conditions.

Q Are there any items I cannot carry on board a Vistara flight?

Dry cell batteries
Sharp instruments
Toy replicas of weaponry

Passengers are allowed to carry one clear, transparent, re-sealable, litre-sized, plastic bag containing small quantities of liquid items/gels/pastes or items of a similar consistency required during the journey. The contents will be subject to screening and all security checks. The contents of your baggage must comply with Vistara’s security guidelines about permissible objects.

For detailed information please refer to the dangerous goods and restricted articles section of Vistara Terms and Conditions.

Q What are Vistara Freedom Fares?

For example, some passengers may want just the lowest fare and nothing else. Some may want the ability to upgrade to a higher class, or priority handling. Some may want flexibility in the form of low or nil change and cancellation fees. Some may want more check-in or hand-baggage allowance. A “one size fits all” fare structure does not work in these situations, but the new menu-based fare structure and add-on choices can address these needs very well. The fares are structured in a manner where buying the next level of fare with more features is now affordable and represents great value to those who desire the additional services.

The new fare type “Vistara Freedom Fares” are applicable for Vistara’s network on tickets sold through all channels - online Vistara Website/Mobile App, Travel agency, Online Portal, Airport ticketing office, and through all major GDS systems worldwide.

Q Can I make a booking online and pay at a Vistara ticketing office?

Vistara Ticketing office may or may not be available for locations outside India.

Q I have checked in online but not carrying a printed copy of my boarding pass?

Q What is the USP of the Club Vistara program?

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