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Air Vistara Customer Care+91 9289228888

Email [email protected]

Website AirVistara.com

Vistara Important Traveler Advisory (COVID-19)
Visit airvistara.com/trip/coronavirus-update


Registered Office Address
TATA SIA Airlines Ltd.
Jeevan Bharti Tower-1,10th floor,124 Connaught Circus,
New Delhi 110001, India

Corporate Office Address
TATA SIA Airlines Ltd.
10th Floor, One Horizon Center, Golf Course Road, DLF Phase-V, Sector-43,
Gurgaon, Haryana-122003, India


Nodal Officer –
Mr. Nishant Khanna
[email protected]

Appellate Authority –
Ms. Pooja Paul
[email protected]

Air Sewawww.airsewa.gov.in

For any sales related query, please email on the below email ID depending on your location –
East India : [email protected]
West India : [email protected]
North India : [email protected]
South India : [email protected]


For Media Enquiries, please email us at [email protected]

For Job Enquiries, please Click here

For queries related to Club Vistara, please email at [email protected]

For Other Queries or Feedback, please Click here


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Q How much Hand Baggage can I carry on my Vistara flight?

You can carry free hand baggage up to a maximum of 7kg in case of Economy Class, 10kg in case of Premium Economy and 12kg in case of Business Class when travelling within India. Hand baggage must fit within the size limits for cabin baggage.

A second, smaller, personal item such as laptop bag or ladies purse can also be taken on board, as long as it can fit under the seat.

Additional hand baggage can be purchased online or at the airport counters through “Carry-On Plus” service.

This service can be purchased for INR 250 per kg (inclusive of taxes) for every additional kg beyond the free hand baggage allowance limit, up to a total of 12kg bag weight (inclusive of the free weight allowance). However, for Economy Lite customers (travelling within India), the maximum weight allowed for Hand Baggage is 7kg. Additional Hand Baggage allowance cannot be purchased.

Carry-On Plus service is applicable for travel within India only.

Q How much will I be charged in case of an oversized item?

You will be charged a flat fee of INR 2,000 (per check-in baggage, inclusive of taxes) for travel within India or equivalent of USD 125 for International travel, if exceeding the permitted dimensions of 158 cms (Length + Breadth + Height). This can be purchased only at the airport.

Q What is the hand baggage allowance?

7kg in Economy Class
10kg in Premium Economy
12kg in Business Class

Q What is the size of Hand baggage?

A single piece of hand baggage must follow these dimensions: 55cms (22 inches) x 40cms (16 inches) x 20cms (8 inches)

Q Can I carry medicines on board a Vistara flight?

If there are medicines or toiletries you absolutely require, you can carry them with you in limited quantities.

For detailed information please refer to the dangerous goods and restricted articles section of Vistara Terms and Conditions.

Q Are there any items I cannot carry on board a Vistara flight?

For safety and security reasons, you are prohibited from carrying the following items in hand baggage:

Dry cell batteries
Knives
Scissors
Sharp instruments
Tools
Firearms
Ammunition
Toy replicas of weaponry
Explosives

Passengers are allowed to carry one clear, transparent, re-sealable, litre-sized, plastic bag containing small quantities of liquid items/gels/pastes or items of a similar consistency required during the journey. The contents will be subject to screening and all security checks. The contents of your baggage must comply with Vistara’s security guidelines about permissible objects.

For detailed information please refer to the dangerous goods and restricted articles section of Vistara Terms and Conditions.

Q What are Vistara Freedom Fares?

Vistara Freedom Fares is an intuitive menu-based pricing model designed to empower customers with the freedom to choose the kind of fare and services that suits them best, from a menu that gives the choice of a set of pre-bundled fares along with various a-la-carte add-on options. It empowers the customers to choose the way they prefer to fly and pay for what they value, without compromising on the Vistara experience that is defined by intuitive thoughtfulness and service excellence at every touchpoint.

For example, some passengers may want just the lowest fare and nothing else. Some may want the ability to upgrade to a higher class, or priority handling. Some may want flexibility in the form of low or nil change and cancellation fees. Some may want more check-in or hand-baggage allowance. A “one size fits all” fare structure does not work in these situations, but the new menu-based fare structure and add-on choices can address these needs very well. The fares are structured in a manner where buying the next level of fare with more features is now affordable and represents great value to those who desire the additional services.

The new fare type “Vistara Freedom Fares” are applicable for Vistara’s network on tickets sold through all channels - online Vistara Website/Mobile App, Travel agency, Online Portal, Airport ticketing office, and through all major GDS systems worldwide.

Q Can I make a booking online and pay at a Vistara ticketing office?

Due to ticketing regulations, a different fare may apply if you wish to pay for your tickets at a Vistara Ticketing office. The fares displayed online are for sale and payment made via www.airvistara.com only.

Vistara Ticketing office may or may not be available for locations outside India.

Q I have checked in online but not carrying a printed copy of my boarding pass?

If you are not carrying a printed copy of your boarding pass, it may be collected from the check-in counter by providing a valid photo ID, at least 45 minutes prior to flight departure for travel within India and at least 60 minutes prior to flight departure for travel outside of India.

Q What is the USP of the Club Vistara program?

Club Vistara is a value-based frequent flyer program wherein your points are calculated on the value of your base fare. With fluctuating ticket prices, being part of a value-based loyalty program ensures you earn more points when you spend more.

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