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Assurance Wireless Customer Service
1-888-321-5880

Assurance Wireless Email Support
[email protected]

Mail to Assurance Wireless
Assurance Wireless
P.O. Box 5040
Charleston, IL 61920-9907


Find out if Assurance Wireless is available in your area
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For Assurance Wireless Annul Certification
assurancewireless.com/reverification

Assurance Wireless Reverification
assurancewireless.com/reverification


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Q Lifeline Assistance Program Overview

Recognizing the important benefits associated with phone access and concerned that low-income households may not be able to afford phone service on their own, the federal government created the Lifeline Assistance program in 1985. Consumers who qualify based on federal or state-specific eligibility criteria can obtain discounted or free phone service through the Lifeline Assistance program.

Assurance Wireless provides eligible consumers with free monthly data, unlimited texting, free monthly minutes plus a free Smartphone.

Q Eligibility Guidelines

Assurance Wireless, a federal Lifeline Assistance program brought to you by Virgin Mobile. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria and is non-transferable. You may qualify based on household income or if you or a member of your household participates in certain public assistance programs like Medicaid/Medi-Cal, Food Stamps/SNAP/CalFresh or SSI. You may need to provide proof of income or proof of program participation. The Lifeline Assistance program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible.

Q How to Qualify for Assurance Wireless?

Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline is a government assistance program. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. The Assurance Wireless offer provides eligible low-income households with free monthly data, unlimited texting, and free monthly minutes.

Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you or a member of your household participate in one of these assistance programs:

Medicaid/Medi-Cal
Supplemental Nutrition Assistance Program (Food Stamps or SNAP)/CalFresh
Supplemental Security Income
Federal Public Housing Assistance
Bureau of Indian Affairs General Assistance
Tribally-Administered Temporary Assistance for Needy Families
Food Distribution Program on Indian Reservations
Tribal Head Start
Veterans and Survivors Pension Benefit
You can also qualify based on household income.

The Lifeline Assistance program is available for only one wireless or wireline account per household.

Separate households that live at the same address may be eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses may also be eligible.

Q Is Assurance Wireless available in my area?

Visit http://www.assurancewireless.com/ and enter your zip code to check if service is available in your area. Offers vary by state..

To view network coverage, Assurance Wireless provides street level maps online at https://coverage.assurancewireless.com/map.html

Q What is included with Assurance Wireless Lifeline service?

New Assurance Wireless customers receive:-

FREE AndroidTM Smartphone*
3GB FREE Data Each Month**
Unlimited FREE Texts Each Month
A minimum of 350 FREE Voice Minutes Each Month*
FREE Voicemail Account, Call Waiting and Caller ID
FREE 911 Access
FREE Unlimited Calls to 211
FREE Calls to Customer Care
Nationwide Sprint® Network Coverage
Keep Your Current Home or Cell Phone Number

Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline Assistance is a government benefit program supported by the federal Universal Service Fund for which you must qualify. The Lifeline Assistance program is available for only one wire line or wireless account per household.


*Customers who have been reinstated within 60 days of their service end date will keep their original phone and phone number.


**Offer may differ by state. Please click here to see your state’s offer.

Q How much does Assurance Wireless Lifeline service cost?

Assurance Wireless Lifeline service is free to qualified consumers. Additional voice minutes, data, international calling and international texting are available for an additional fee. For more information, go to the “Adding Services to Your Account” section.

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