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Assurance Wireless
P.O. Box 5040
Charleston, IL 61920-9907

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Q Lifeline Assistance Program Overview

Assurance Wireless provides eligible consumers with free monthly data, unlimited texting, free monthly minutes plus a free Smartphone.

Q Eligibility Guidelines

Q How to Qualify for Assurance Wireless?

Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you or a member of your household participate in one of these assistance programs:

Supplemental Nutrition Assistance Program (Food Stamps or SNAP)/CalFresh
Supplemental Security Income
Federal Public Housing Assistance
Bureau of Indian Affairs General Assistance
Tribally-Administered Temporary Assistance for Needy Families
Food Distribution Program on Indian Reservations
Tribal Head Start
Veterans and Survivors Pension Benefit
You can also qualify based on household income.

The Lifeline Assistance program is available for only one wireless or wireline account per household.

Separate households that live at the same address may be eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses may also be eligible.

Q Is Assurance Wireless available in my area?

To view network coverage, Assurance Wireless provides street level maps online at

Q What is included with Assurance Wireless Lifeline service?

FREE AndroidTM Smartphone*
3GB FREE Data Each Month**
Unlimited FREE Texts Each Month
A minimum of 350 FREE Voice Minutes Each Month*
FREE Voicemail Account, Call Waiting and Caller ID
FREE 911 Access
FREE Unlimited Calls to 211
FREE Calls to Customer Care
Nationwide Sprint® Network Coverage
Keep Your Current Home or Cell Phone Number

Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline Assistance is a government benefit program supported by the federal Universal Service Fund for which you must qualify. The Lifeline Assistance program is available for only one wire line or wireless account per household.

*Customers who have been reinstated within 60 days of their service end date will keep their original phone and phone number.

**Offer may differ by state. Please click here to see your state’s offer.

Q How much does Assurance Wireless Lifeline service cost?

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