Bank of America CDs & IRAs Customer Service 1-888-827-1812 For CDs Mon–Fri 8 a.m.-9 p.m. ET, Sat 8 a.m.-8 p.m. ET For IRAs Mon–Fri 8 a.m.-9 p.m. ET
Bank of America Insurance & Protection
Bank of America Insurance & Protection Customer Service 1-800-516-9561 Note – Bank of America no longer accepting new enrollments, above number is for existing customers
Bank of America Health Benefit Accounts (HSA, FSA, HRA) 1-800-992-3200 For existing account – Call the number on the back of your debit card or dial 1-800-718-6710
Contact Bank of America outside the U.S
Call international collect – 1(315) 724-4022 (international cell phone roaming charges may apply)
Lost or stolen card? Notify Bank of America immediately by signing in to Online Banking or call Bank of America Customer Service. For credit card 1-757-677-4701 Debit card – 1-315-724-4022 Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m. All times ET.
Using Online Banking or Mobile Banking, you can access your Bank of America checking, savings accounts, CD, IRA, credit card, mortgage and line of credit account information. You can also access your account by phone, ATM or the nearest financial center. Find a financial center.
QWhat is the FDIC ?
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. If an FDIC-insured bank of savings association fails, the FDIC protects depositors against the loss of their insured deposits. FDIC insurance is backed by the full faith and credit of the United States government.
QHow do I close my Account ?
We're sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. Call us at 800.432.1000 if we can assist you in any way.
To close your account, please ensure that you have canceled any recurring debits or credits linked to your account and your outstanding transactions have cleared. Then do one of the following:
Closing a checking or savings account
Visit a local financial center to speak with a personal banker
Call us at 800.432.1000
Submit your request in writing to Bank of America, FL1-300-01-29, PO Box 25118, Tampa, FL 33622-5118. Be sure to have all account owners sign the letter and tell us how you would like to receive your balance, if any.
QHow do I submit a credit card dispute?
Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
To access the credit card dispute process, sign in to Online Banking.
Not an Online Banking customer? Enroll in Online Banking today
Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.