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ClearDekho Customer Care
+91-9999020666
10:30am~09:30pm, Mon to Sun

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ClearDekho Email Support[email protected]

You can also visit ClearDekho.com/customer-faqs or help & support.


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Q I don’t know what’s my frame size? Or whether my eyeglass would fit !

At CLEARDEKHO, we offer glasses in 3 sizes – small, medium, and large. Click here to know your frame size. Over 90% of our customers find a medium size frame to be the best fit.

Q I have ordered an eyeglass & they don’t fit me. Or I can’t see clearly through the eyeglass/sunglass I ordered?

No worries! For us customer satisfaction is of utmost priority. 99% of times, this wont happen, however in worst case of your glasses not fitting properly or vision not clear, you can exchange or return the eyeglass/sunglass. Write to us at [email protected], we have a 15 day return policy and provide instant money back or store credit on return.

Q Can I get eyeglass with my prescription?

You can buy glasses fitted with your prescription or even the frames standalone. We offer glasses with single vision, bifocal, zero power across all powers.

Q I have a complex power, can you make?

However complex your power be, CLEARDEKHO can make it all.

Q I don’t have my prescription, what do I do? Can you help?

At the moment we don’t offer home eye checkup. After placing the order, you can get your prescription from an eye doctor or from your nearest optical store and send the snapshot of the same to [email protected] along with order ID.

Q I want to return/exchange the product ordered. What do I do? Will you pick the product from me?

We have easy hassle free 15 days return policy. We can pickup or you can courier (we will pay Rs 50 as courier charges) the defected product to us. For more details you can check our return policy.

Q How do I pay for a purchase on CLEARDEKHO website?

CLEARDEKHO offers you multiple payment methods. CLEARDEKHO’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. We offer credit/debit cards/net banking/wallet & COD options.

Q Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on CLEARDEKHO?

There are NO hidden charges when you make a purchase on CLEARDEKHO. The prices listed for all the items are final and all-inclusive

Q Is it safe to use my credit/debit card/netbanking/wallet on CLEARDEKHO?

All credit/debit card, net banking & wallet payments on CLEARDEKHO are processed through secure and trusted payment gateways (PG) managed by leading banks. Our PG partners are PCI-DSS certified. There is a 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Q Can I access CLEARDEKHO on mobile?

You can go to www.cleardekho.com on mobile & make a purchase, however we don’t have a mobile app at the moment.

Q What are the delivery charges?

Delivery charges are mentioned before placing the order at our checkout section.

Q You don’t you ship to my area? How do I order?

You can check whether we ship to your area or not through our pin code checker on the product page. We cover over 21000 pin codes PAN India. Incase your area is not accessible try changing your shipping location.

Q Does CLEARDEKHO deliver outside India?

As of now, CLEARDEKHO doesn’t deliver products internationally. However you can order from anywhere in the world with our payment options, but delivery location has to be within India.

Q How do you deliver?

Our all deliveries are scheduled through India’s best courier partners – Fedex & Delhivery. We dispatch the product within 3-4 days of order & prescription confirmation. Usual delivery time is 4-7 days based on the location.

Q Can I try the frame/sunglass before purchasing it?

We don’t offer “Trial service” at the moment. However, we have easy return policy, In case you don’t like it after purchase, you can get it exchanged/returned.

Q How do I give you my eye power details?

Once you place your order, you will automatically get an option to provide your power details. You a or upload an image of your prescription. You can also email your power to [email protected] with your order ID.

Q Which lenses will you fit?

You can select your lens while placing order. We offer different types of lenses which includes anti-glare, anti-reflective, anti-scratch, polycarbonate, etc. Be rest assured of the quality.

Q How can I cancel an order?

In case you want to cancel an order pls call at our customer care or email to [email protected]

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  • Monday10:30 AM - 09:30 PM
  • Tuesday10:30 AM - 09:30 PM
  • Wednesday10:30 AM - 09:30 PM
  • Thursday10:30 AM - 09:30 PM
  • Friday10:30 AM - 09:30 PM
  • Saturday10:30 AM - 09:30 PM
  • Sunday10:30 AM - 09:30 PM

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