What are the modes of placing an order with FNP?
Following are the ways in which you can place an order with us.
• You can log on to www.fnp.com from your mobile as well.
• Online - Log on to www.fnp.com and have fun shopping!
• You can call us at +91-9212422000 / 011 66766060 (08:00 AM-10:30 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
• You can mail us all the details at [email protected] and we place an order for you.
• 'APP' You can down our APP www.fnp.com/info/download-app and place an order on it.
What information is required from my end to submit the order?
We would require the following information from you -
• Recipient's name
• Complete delivery address, along with the pin code
• Contact number of the recipient
• Date of delivery
• Time of delivery will be needed in case of products that are delivered by hand
• Sender's name
• Shipping option
• Billing information
How do I find different types of products?
To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Cakes and Gifts. You can also choose products based on an occasion. Happy shopping!
How can I make a change in my order or cancel it?
If you need to make changes or cancel your order, please call us at +91-9212422000 / 011 66766060 or email us at [email protected]
Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours notice. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.
What is FNP's Return Policy?
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at [email protected] or call us at +91-9212422000 / 011 66766060 (08:00 AM-10:30 PM, Monday-Sunday).
How do I return a defective or damaged product for a new replacement?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at [email protected] or call us at +91-9212422000 / 011 66766060 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.
What are the cases where a refund will not be made?
We do not guarantee refund for cases where:
• Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product.
• Cancellation/modification request in a Domestic order made less than 24 hours prior to the date of delivery and Cancellation/modification request in an International order made 48 hours prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
How do I earn Jet Privilege (JP) miles on my purchase?
To avail your JetPrivilege offer, Click here http://www.fnp.com/static/jetairways.dot and start shopping.
For each qualifying purchase, a JetPrivilege Programme member can get rewarded with JPMiles. Get rewarded with 20 JPMiles for every Rs.100/- spent on www.fnp.com. Remember to quote your JetPrivilege number at the time of checking out, else your JPMiles will not be credited into your account. JPMiles will be credited to the member's account within 45 days from the date of transaction.
Redemption of JPMiles is not available.
How do I earn Payback Points on my Purchase?
Now earn fabulous rewards, on PAYBACK. Just Click here http://www.fnp.com/static/payback.dot and start shopping and avail the benefits. Ferns N Petals has partnered with PAYBACK, India's largest multi-partner customer reward program.
Get 30 PAYBACK points for every Rs.100 spent on purchases at www.fnp.com
Remember to quote your PAYBACK number at the time of checking out, else your points will not be credited into your account.
Redemption of Payback points is not.