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GoIndiGo Customer Care
0124-617-3838 or +91-9910383838

GoIndiGo Support Email

Website –

GoIndiGo Customer Service China

You can also visit GoIndiGo Customer Support Website for any help or complaint or feedback.

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Q How can I change/ cancel my reservation?

Q Can a refund be obtained on an Itinerary cancellation?

• 2 hrs prior for domestic flights
• 4 hrs prior for international flights.

There will be an imposition of No Show charges if the ticket is not cancelled/ rescheduled within the stipulated time which means the ticket amount will be forfeited and only applicable taxes will be refunded.

Q What is Kiosk Check-in?

Passengers DO NOT need to register to avail of our Kiosk Check-in facility.

Late Arrival
Passengers will not be able to print out their boarding pass from the kiosk in case they arrive late and the check-in counters for the flight are closed.

Q Who can I contact at IndiGo with feedback or comments?

<• You may share your experiences, feedback or complaints by sending an SMS to 566772. SMS must be sent in the following format: FEEDBACK PNR comments.

• Feedback, concerns or comments can also be posted on our Facebook page ( or on our Twitter page (@IndiGo6E)

• IndiGo's Customer Relations department may also be contacted with feedback, comments or concerns via E-mail

Q Are there any additional charges if I make my payment through the call centre?
Q Do I need to inform IndiGo if I have any medical condition?

• Medical Information must be provided to IndiGo at least 72 hours prior to the scheduled departure of the flight.
• The customer must also inform IndiGo regarding any hospitalisation requirement upon arrival.
• In case a Customer will be accompanied by a safety assistant during travel then his/her name and contact details must also be shared with IndiGo.

Q Will I be contacted in advance if my flight is delayed, preponed or cancelled?

We strongly recommend all passengers to provide us with their correct phone number and email address at the time of booking, in order to enable us to inform them in unforeseen cases of flight delays or cancellations. You can update your contact details on the View/Change Booking page on our website.

Q Will IndiGo provide any additional benefits to passengers in case their flight is cancelled or rescheduled?

Q What is the procedure to cancel my flight?

• 2 hours prior to flight departure for domestic flights
• 4 hours prior to flight departure for international flights

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  • Monday24 hours open
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  • Friday24 hours open
  • Saturday24 hours open
  • Sunday24 hours open

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