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Green Dot Bank Customer Support
(866) 795-7597

Green Dot Email Support 24/7


You can also get in touch Green Dot Bank Customer Support by submitting online help form –

Write to Green Dot Bank for any compliment or complaint :-
Green Dot Corporation
P.O. Box 5100
Pasadena, CA 91117

To Report Green Dot MoneyPak Scam/Fraud

If your MoneyPak has not been used, you can submit a refund request by providing the information in online form. Refund checks typically arrive in the mail 1-2 weeks after your refund request is submitted. The MoneyPak purchase fee will not be refunded.

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Q How is the Green Dot Platinum Visa® Secured Card different from prepaid or debit cards?

The Green Dot Platinum secured credit card can build your credit history since it reports your payments to the three main credit bureaus. Generally, pre-paid cards and debit cards do not.

Q What if I'm the victim of a scam using MoneyPak?

If a customer thinks they may have been scammed, they should submit a fraud claim to Green Dot immediately and contact their local police department as quickly as possible. Green Dot will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, Green Dot will not be able to issue a refund.

Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for the quality or non-receipt of any goods or services.

Q What is Green Dot Unlimited Cash Back Bank Account?

Introducing the Unlimited Cash Back Bank Account by Green Dot...It’s the bank account that comes with the richest cash back Visa debit card anywhere in America! With this bank account, Green Dot uses its own money to help you save up for the future by paying you a 3% cash back bonus on what you buy online and with apps. So you can automatically save up money for you and your family as you buy the things you normally buy every day. Spend like normal, but save up like crazy! Plus, earn 3% annual interest when you save up your own money in the Green Dot Bank High-Yield Savings Account - higher than what many banks pay in annual interest. It comes free with the Green Dot app! From Green Dot Bank, Member FDIC.

The Unlimited Cash Back Bank Account is an extraordinary and unique debit card for many reasons, including:

1. Green Dot Bank is using its own money to help you save up for the future by paying you a 3% cash back bonus on what you buy online and with apps. Lots of banks allow you save up your money. But with this amazing new bank account, we’re contributing our money to create a savings plan for you! That 3% adds up, BIG time!

2. Plus, earn 3% annual interest when you save up your own money in the Green Dot Bank High-Yield Savings Account in the Green Dot app. Savings Account Annual Percentage Yield is 3%.

3. We charge no overdraft fees or penalty fees of any kind, ever. Plus, there are ways to get other fees waived (see below for details)!

4. Make cash deposits for free using the Green Dot app at participating retailers.

5. If you don’t use the app to deposit cash, you can also swipe your debit card at many retailers where Green Dot Bank products are featured. In this case, the retailer will charge a service fee for cash deposits.

Q Can I still use my Green Dot card if I reported it lost or stolen?

You will be unable to access funds though your physical card after you have reported it lost or stolen. If you added your card to your digital wallet prior to being lost or stolen, you can still make purchases with your card using Apple Pay, Google Pay or Samsung Pay.

Q I bought something online and it was declined but I had enough money for the purchase. Why?

While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

Q How do I dispute a transaction with Green Dot Bank?

If a customer notices unauthorized charges on their account, they should contact Green Dot’s Product Support Team at (866) 795-7597 to speak to a live representative. Green Dot’s Product Support Team will be able to review the account transaction history and provide assistance.

Q How do I lock / unlock my Green Dot Visa® debit card?

Simply log into your account using the Green Dot app. Find the toggle button on your home screen OR select Settings => Manage Card => Lock Card. That’s it!

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