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Green Dot Bank Customer Support
(866) 795-7597

Green Dot Email Support 24/7


You can also get in touch Green Dot Bank Customer Support by submitting online help form –

Write to Green Dot Bank for any compliment or complaint :-
Green Dot Corporation
P.O. Box 5100
Pasadena, CA 91117

To Report Green Dot MoneyPak Scam/Fraud

If your MoneyPak has not been used, you can submit a refund request by providing the information in online form. Refund checks typically arrive in the mail 1-2 weeks after your refund request is submitted. The MoneyPak purchase fee will not be refunded.

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Q How is the Green Dot Platinum Visa® Secured Card different from prepaid or debit cards?

Q What if I'm the victim of a scam using MoneyPak?

Remember to treat your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for the quality or non-receipt of any goods or services.

Q What is Green Dot Unlimited Cash Back Bank Account?

The Unlimited Cash Back Bank Account is an extraordinary and unique debit card for many reasons, including:

1. Green Dot Bank is using its own money to help you save up for the future by paying you a 3% cash back bonus on what you buy online and with apps. Lots of banks allow you save up your money. But with this amazing new bank account, we’re contributing our money to create a savings plan for you! That 3% adds up, BIG time!

2. Plus, earn 3% annual interest when you save up your own money in the Green Dot Bank High-Yield Savings Account in the Green Dot app. Savings Account Annual Percentage Yield is 3%.

3. We charge no overdraft fees or penalty fees of any kind, ever. Plus, there are ways to get other fees waived (see below for details)!

4. Make cash deposits for free using the Green Dot app at participating retailers.

5. If you don’t use the app to deposit cash, you can also swipe your debit card at many retailers where Green Dot Bank products are featured. In this case, the retailer will charge a service fee for cash deposits.

Q Can I still use my Green Dot card if I reported it lost or stolen?

Q I bought something online and it was declined but I had enough money for the purchase. Why?

Q How do I dispute a transaction with Green Dot Bank?

Q How do I lock / unlock my Green Dot Visa® debit card?

Manage Card => Lock Card. That’s it!

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  • Thursday24 hours open
  • Friday24 hours open
  • Saturday24 hours open
  • Sunday24 hours open

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