What are the shipping charges on healthkart.com
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.
For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).
Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.
Please read the product details column before placing an order.
What is HealthKart Cancellation Policy?
If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 0124- 4616444 for further support.
What is the general return policy on HealthKart?
14 Day Return Policy
We offer you complete peace of mind while ordering at HealthKart - you can return all items within 14 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at firstname.lastname@example.org or call us on 0124-4616444 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Healthkart Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
What is the validity period of hk cash points?
The validity period of HK cash is generally 90 days from the date of issue. Please check your HK cash email for exact date.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to HealthKart Hk cash deducted from my Account?
In case your order is not successful and HealthKart HK cash has been deducted from your account we would proactively initiate refund within 3 days.
How do I make a payment using HealthKart's credit card EMI option?
Once you've added the desired items into your cart, proceed to checkout as usual.
When prompted to choose a 'Payment Option', select '(EMI)'. Choose the bank and plan (3, 6, 9, 12, 18, or 24 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.
How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healthkart.com. Online tracking usually goes live within 24-48 business hours post shipping.