What services does Medlife offer?
Medlife is a holistic healthcare company that home delivers the widest range of medicines through booking online or over the phone. We offer online doctor consultation and sell (OTC) wellness products including herbal products. You can also get lab diagnostic blood tests done by booking for a free home collection.
Do I need a valid prescription to buy medicine?
Yes. You will have to upload a valid prescription to buy medicines via the Medlife App. In case you want to buy wellness products such as skin creams, diabetic footwear and so forth, a prescription is not required. Medicines requiring prescription have a small Rx mark against them. In case you have misplaced your prescription, our doctors help you with diagnosis & prescription over a call.
What are the acceptable payment modes?
You can buy medicines on Medlife via cash on delivery, card payments (Debit/Credit), Medlife wallet and other payment wallets such as MobiKwik, Paytm, Freecharge, PhonePe and PayPal. In some geographies, we also offer card machines on delivery.
Why is my uploaded prescription rejected?
Your prescription could be rejected due to the following reasons.
• Values pertaining to dosage not matching with what you have ordered
• Prescriptions that have already been stamped for no further usage
• If the prescription is more than a year old.
• If it contains certain Schedule H drugs that we do not dispense, example sleeping pills.
Can I buy medicines with a foreign prescription?
Yes but, Medlife delivers medicines only in India.
Will Medlife deliver medicine 24*7?
Medlife delivers medicines on all 7 days of the week. Generally, medicines ordered via the Medlife app will be delivered within 24- 48 hours in metro & Tier 1 towns & they take 5 days for smaller towns. All our deliveries happen between 7 am to 10 pm.
Is it good to buy another medicine listed as a substitute?
It is common practice to substitute a brand for another brand of the same medical salt while dispensing only as long as the composition & strength of the salts are an exact match. Substitutions are helpful when a brand you are searching for is out of stock or when the same composition is selling for a lower price by another brand. All Medlife substitution suggestions have been vetted by expert medical practitioners & we take a sign off from a resident doctor when we substitute any brand.
How do I get a Medlife Franchise?
If you want a tie-up with Medlife, you can take a look at our Medlife Franchise Programme. Call 080 68400161 / +91 7259447952 for more details.
In how many locations does Medlife give its service?
Currently, Medlife functions in all 29 States and 7 Union territories. We provide services to over 25,000 pin codes across India.
If I have received an expired medicine, how do I return it?
Normally Medlife is very strict in dispensing medicines that are at least 3 months away from expiry. But in the unlikely event of a customer receiving an expired product, you can opt for return by calling 1860 1234 1234 and our delivery personnel will come to your door step within 24 hours and collect it. Your package will be verified against the batch number of the medicine we originally sent & if all matching, we will refund the amount.
How to get in touch with Medlife generally?
For general queries message us @ 8884700000 (Whatsapp) and for details regarding your order call 1860 1234 1234 or email [email protected]
How do I place a return request?
Call us on 1860 1234 1234 (Mention order number, sales invoice number name, and reason for return).
Note: You need to raise a return request within 30 days of product delivery or 24 hours if you wish to return a refrigerated product. Only full strips & unopened bottles will be accepted
How is refund of my order done?
Raise return request.
Delivery personnel will collect the package from your doorstep.
Your order will be reviewed based on your reason for return.
After approval, we will initiate refund/replacement back to the same payment source if you had paid online or to your medlife wallet if you had paid by cash.
Are E-prescriptions valid to buy medicine online or offline?
E-prescriptions are valid to buy medicines online as well as offline. In order to buy medicines from an offline pharmacy, you can take a printout and buy medicines from your local pharmacy with it.
How do I know that tests from Medlife labs are accurate ?
Medlife labs are enrolled in External and Internal Quality Assurance schemes as per ISO: 15189 guidelines, which help us in benchmarking our samples with peer group and providing precise reports.We emphasise on quality of reporting in the highest regard by getting all your samples reviewed by experienced Pathologists and Biochemists.
Do we get over-the-counter (OTC) drugs here?
Yes, you can order for over the counter drugs such as wellness products, diabetic footwear, herbal products etc. Visit Medlife Essentials and choose from over 12000+ healthcare products.