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Netmeds Customer Care
+91 72007-12345

Netmeds Official WebsiteNetmeds.com

Netmeds Email Support[email protected]

You can also visit netmeds.com/contact-us for help & support.

Netmeds.com Address
No. 1, Lalithapuram Street, Royapettah, Chennai – 600014, Tamilnadu, India

Download Netmeds App
Android | iOS


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Q Can I know whether your Pharmacy is licensed?

Certainly, we are a licensed pharmacy offering prescription medications online. Our licence number: 3184/MIII/20, 3188/MIII/21, 5509/MIII/20B, 5389/MIII/21-B.

Q What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sunday's From 09:00 am - 05:00 pm IST.

Q What is your office address and phone number?

Our office address:
No. 1, Lalithapuram Street, Royapettah, Chennai - 600014, Tamilnadu, India
Our telephone number: 72007-12345

Q How do I contact Pharmacists at Netmeds.com?

To contact our pharmacists online, you can send your questions by using either “Ask Our Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!

Q What are Netmeds.com's Privacy and Security Policies?

At Netmeds.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.

Q Do you accept any Insurance Plans?

No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan.

Q Is it safe to use my credit/debit card at Netmeds.com?

Yes. Netmeds.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Q Why is the image shown on the website different from the item I received?

Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Q Are medications available at Netmeds.com safe?

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

Q Is it safe to use Generic Drugs?

Yes, all of our generic drugs are procured from the world-renowned manufacturers and thus our generic products meet rigorous specifications and are strictly regulated for safety, quality and potency. By law, generic drugs must be bio-equivalent to brand-drug counterparts.

Q Why do the pills I ordered from Netmeds.com look different from those I get from my local pharmacy?

According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.

Q What is the meaning of Generic Drugs?

Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for brand-name counterparts.

Q Does Netmeds.com charge any professional fees on prescription drug orders?

No. Netmeds.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of our products.

Q What if I am charged more than the actual price of my prescription drugs?

Prices may fluctuate and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be placed in your Netmeds "e-wallet", a store-credit account that you can use against future purchases.

Q What are your delivery charges?

-Delivery charges for ALL orders: Rs. 25
-FREE Delivery on Medicine orders of Rs. 1000 or more.
Note:
• Tracking number of your order would be available in your account on Netmeds.com.
• Netmeds.com bears the responsibility of material between despatch and delivery period.

Q Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 72007-12345 or email to [email protected]

Q What happens if I don’t receive my order?

If you have not received your order within 7 working days of placing your order, please contact us immediately at 72007-12345 and we will re-ship the order to you at no extra cost.

More often than not, our deliverables reach our customers on time. Only on rare occasions, it may take a bit longer time for packages to get delivered. Please note that if we are unable to re-ship your order successfully, we will refund your payment.

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  • Monday08:30 AM - 09:00 PM
  • Tuesday08:30 AM - 09:00 PM
  • Wednesday08:30 AM - 09:00 PM
  • Thursday08:30 AM - 09:00 PM
  • Friday08:30 AM - 09:00 PM
  • Saturday08:30 AM - 09:00 PM
  • Sunday09:00 AM - 05:00 PM

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