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Pharmeasy Customer Care
076661 00300 / +91 99929 99929

Pharmeasy Official
Take It Easy with PharmEasy

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Q What is PharmEasy?

We are India’s leading online healthcare and medicine delivery platform. We believe that everyone should have access to good health and affordable healthcare in the country.

With this core belief, through our services (medicine delivery and diagnostic tests), we ensure our customers get 100% genuine medicines and health products, with the highest savings in the shortest time possible.

We currently offer varying discounts depending on categories of all medicines and healthcare products. For diagnostic orders, discounts vary from 5-70% basis the tests that you choose to get done.

Q Can I get medicines delivered in emergency situations?

PharmEasy tries to deliver medicines on the same day, subject to medicine availability and the delivery pin-code. Please note that the estimated date of delivery for courier orders will vary based on the delivery location and cannot be expedited to be delivered the same day.

Q Is PharmEasy a pharmacy?

No, PharmEasy is an online healthcare and medicine delivery platform. We connect you to your local pharmacy or registered medicine vendor for the services you have opted for.

Q What is your standard delivery time?

We generally deliver orders within 1-7 business days depending on your address. Check for the estimated delivery date when you place the order.

Q I want to assess myself for Coronavirus

You can now self assess if you need to be tested for coronavirus in less than a minute by chatting with our Easybot Covid Scanner! Click on "Still Need Help" below and select chat.

This assessment is strictly based on the guidelines from the Ministry of Health & Family Welfare & ICMR, Govt. of India. Try Now!

Q What coronavirus safety products can I buy on PharmEasy?

We have a wide range of masks, sanitisers and a special corona safety kit as well to keep you and your family protected. You can browse these healthcare products and get them delivered at your doorstep. Stay safe, stay protected!

Q What is the shelf life of medicines being provided?

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

Q Why was a doctor consultation arranged for my order?

Most of the medicines that you order for, on the PharmEasy App / Website, require a valid prescription.
We link / connect you to a partnered Doctor if you do not have a prescription or if the attached prescription is invalid.

A valid prescription will have the following details in place -
Date of Prescription
Patient/s name
Doctor's name
Doctor's degree
Duration / Dosage of medicines
Doctor's Signature / Stamp
Doctor's registration number

If you still need further assistance, reach out to us.

Q How does PharmEasy's return policy work?

PharmEasy offers a flexible return policy for items ordered with us. Under this policy, each item purchased will have a returnable window which can vary anywhere between 0 to 30 days, post its delivery. The return window will be listed in the returns section of the order, once delivered.

The items shall not be eligible for a return under the following circumstances:

If the item has been opened, partially used or disfigured. Please check the package carefully at the time of delivery.
If the item is a consumable item.
If the item’s / packaging/ box/ seal has been tampered with; Do not accept the delivery if the package appears to be tampered.
If it is mentioned on the product detail page that the item is non-returnable
If the return window for any or all items in an order has expired.
Any accessories supplied with the item(s) are missing.
If the item does not have the original serial number / UPC number / barcode affixed, which was present at the time of delivery.
Any damage / defect which is not covered under the manufacturer's warranty.
If the item is damaged due to visible misuse.
Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc.

Q What is a medicine refill and why should I subscribe for it?

If you require medicines or medicinal products(s) for a prolonged duration, our ‘Refill’ feature is made for you! With Refills, you need not keep a track of ordering the item/ product(s) you need, time and again. Just place an order and let us know the time-intervals of your medicinal or product requirements. We will fulfill it.

Q How do I check my PE Wallet balance?

To check your PharmEasy wallet balance, go to the accounts section and click on the Wallet section to see the balance amount.

Q What is PharmEasy Wallet?

This is a virtual wallet to store PharmEasy Cash. Each cash unit is equivalent to Re.1. It can be redeemed / adjusted against any products or services purchased through PharmEasy and is not transferable.

Q How can I redeem my PharmEasy money?

If you have any money in your PharmEasy wallet, it will be automatically deducted from your next order amount and you will only have to pay for the balance amount (if any).

Q How do I check for any ongoing offers?

You can check the list of "Active Offers" on the home screen under the ‘Offers’ section. Also, we send customized offers to specific customers through email/SMS.

Q How can I modify the Tests or Appointment time in my diagnostics order?

You can modify the tests, or the package ordered in the App anytime until the sample is collected, by calling us or by informing the phlebotomist at the time of collection.

If your appointment time is close, you may modify the visit timings by calling / discussing the changes with the assigned Phlebotomist. Else, click below to reach out to us and we will try to resolve this immediately.

Q What are the benefits of PharmEasy Plus?

Members of PharmEasy Plus can avail the following benefits -

Additional Cashback on all medicine & Healthcare products orders
Additional Cashback on all Diagnostic Tests
Free Delivery on orders above Rs.199
Zero convenience fees on all orders
No fees charged for Doctor consultations

Note: Once enrolled, you will not be able to cancel your PharmEasy Plus membership.

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