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Pharmeasy Customer Care
076661 00300 / +91 99929 99929

Pharmeasy Official
Take It Easy with PharmEasy

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Q What is PharmEasy?

With this core belief, through our services (medicine delivery and diagnostic tests), we ensure our customers get 100% genuine medicines and health products, with the highest savings in the shortest time possible.

We currently offer varying discounts depending on categories of all medicines and healthcare products. For diagnostic orders, discounts vary from 5-70% basis the tests that you choose to get done.

Q Can I get medicines delivered in emergency situations?

Q Is PharmEasy a pharmacy?

Q What is your standard delivery time?

Q I want to assess myself for Coronavirus

This assessment is strictly based on the guidelines from the Ministry of Health & Family Welfare & ICMR, Govt. of India. Try Now!

Q What coronavirus safety products can I buy on PharmEasy?

Q What is the shelf life of medicines being provided?

Q Why was a doctor consultation arranged for my order?

We link / connect you to a partnered Doctor if you do not have a prescription or if the attached prescription is invalid.

A valid prescription will have the following details in place -
Date of Prescription
Patient/s name
Doctor's name
Doctor's degree
Duration / Dosage of medicines
Doctor's Signature / Stamp
Doctor's registration number

If you still need further assistance, reach out to us.

Q How does PharmEasy's return policy work?

The items shall not be eligible for a return under the following circumstances:

If the item has been opened, partially used or disfigured. Please check the package carefully at the time of delivery.
If the item is a consumable item.
If the item’s / packaging/ box/ seal has been tampered with; Do not accept the delivery if the package appears to be tampered.
If it is mentioned on the product detail page that the item is non-returnable
If the return window for any or all items in an order has expired.
Any accessories supplied with the item(s) are missing.
If the item does not have the original serial number / UPC number / barcode affixed, which was present at the time of delivery.
Any damage / defect which is not covered under the manufacturer's warranty.
If the item is damaged due to visible misuse.
Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc.

Q What is a medicine refill and why should I subscribe for it?

Q How do I check my PE Wallet balance?

Q What is PharmEasy Wallet?

Q How can I redeem my PharmEasy money?

Q How do I check for any ongoing offers?

Active Offers" on the home screen under the ‘Offers’ section. Also, we send customized offers to specific customers through email/SMS.

Q How can I modify the Tests or Appointment time in my diagnostics order?

If your appointment time is close, you may modify the visit timings by calling / discussing the changes with the assigned Phlebotomist. Else, click below to reach out to us and we will try to resolve this immediately.

Q What are the benefits of PharmEasy Plus?

Additional Cashback on all medicine & Healthcare products orders
Additional Cashback on all Diagnostic Tests
Free Delivery on orders above Rs.199
Zero convenience fees on all orders
No fees charged for Doctor consultations

Note: Once enrolled, you will not be able to cancel your PharmEasy Plus membership.

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  • Saturday24 hours open
  • Sunday24 hours open

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