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PhonePe Customer Care
080-68727374 / 022-68727374

Website – PhonePe.com

PhonePe Email Support – Click to Message
Response Time: within 24 hrs

Report fraudulent payments, suspicious communication or any unusual activity on PhonePe. Send a message

Grievances
Get in touch with us to escalate any existing complaints, and we will ensure a quick resolution. Send a message

Ombudsman
You can direct your complaints to our regulating authority by using the link here and sending them a message. Send a message

For any other information & help, visit phonepe.com/contact-us

Found a suspicious activity on your merchant account? Report it to us using this link. Send a message

PhonePe Email (Business Related) – [email protected]

Registered Address –
Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra,India

Mailing Address –
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore-560034, India

Download the PhonePe App
iOS | Android


Reference Links –

How to Pay
Careers at PhonePe
Contact PhonePe
Ethics
PhonePe Blog
About PhonePe
Business Solutions
Report Vulnerability
Merchant Partners

Q I did not do this transaction

If you suspect that someone else is using your account, we request you to please change the Phonepe App password for your account and ensure that you logout from the App every time you finish transacting on it.


In case you find any transaction that has been done from your account without your consent, please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option
‘Report a Fraud or Unauthorised activity’ so that we can investigate this further.


Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.

Q Someone else is using my account

If you suspect that someone else is using your account, we request you to please change the Phonepe App password for your account and ensure that you logout from the App every time you finish transacting on it.


In case you find any transaction that has been done from your account without your consent, please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option
‘Report a Fraud or Unauthorised activity’ so that we can investigate this further.


Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.

Q What is Minimum KYC, e-KYC & Full KYC?

Minimum KYC: Updating basic details or completing your Minimum KYC refers to the self declaration of your name and Unique Identification Number via any of the following documents:



  1. Passport

  2. Driving license

  3. Permanent Account Number (PAN) Card

  4. Voter's Identity Card

  5. Job Card issued by NREGA, duly signed by an officer of the State Government


e-KYC: The e-KYC service is currently unavailable on PhonePe App. It requires a user to upload the Aadhar Card details on the app followed by an OTP verification of the registered mobile number.


Note: It was available to the PhonePe users who registered before 1st March, 2018.


Full KYC:The option to complete full KYC will soon be
available within the profile section of the PhonePe App.

Q Paying using Phonepe Wallet

It’s simple. Just follow these simple steps:



  1. Add items to your cart on the online merchant.

  2. Proceed to pay for your order.

  3. Choose 'PhonePe' from the listed payment options and follow the prompts.

  4. If there is sufficient wallet balance in your PhonePe wallet, click on the Pay button to complete
    the transaction.

  5. If you have insufficient wallet balance you do not need to top up! Choose from the other payment
    options (in addition to the wallet) and follow the steps to complete the transaction.


Note:
To transact via PhonePe you have to register on PhonePe. It’s a quick and simple process.
If you have a PhonePe account already just login to your PhonePe account with the registered mobile
number and your 4 digit password.

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