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Razorpay Customer Care
(Monday to Friday – 9 AM to 6 PM)

Razorpay Official

Razorpay Email Support –

You can also visit for help & support.

Headquarters Office
SJR Cyber, Hosur Road, Koramangala, Bangalore

Reference Links –

BankingAccept Payments
RazorpayXPayment Gateway
Current AccountsPayment Pages
PayoutsPayment Links
Payout LinksSubscriptions
Corporate Credit CardSmart Collect
Razorpay CapitalRazorpay Blog
Instant SettlementsCustomer Stories
Working Capital LoansEvents
Chargeback Guide
Risk & FraudSettlement Guide
E-commerceFreelancer Payments
BFSIFlash Checkout
Help & SupportBharatQR
Razorpay SupportePOS
Raise a requestCheckout Demo
Track refund statusOpfin – Payroll
File a grievance
Knowledge baseCompany
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Refer & EarnRazorpay T&C
PartnersWhite papers

Q When should a customer file a complaint regarding the non-receipt of an order?

In order to contact the merchant please visit the Merchant Website → Click on contact us tab → Call on support number or send an email to the support email address of the merchant. While sending an email you should include following details:
• Date of transaction
• Amount of transaction
• Order ID shared by the merchant
• Payment ID shared by Razorpay(pay_9uxxxxxxx34z)
• Description of the problem

In case the merchant does not respond to your emails & phone calls within 3-5 working days then you can contact us here to mediate and amicably resolve the issue.

Q Cancellation of Orders/Refunds/Returns

Once a refund is initiated, or if the order is not generated at the time of the transaction, then you should get the credit in your bank account within 5-7 business days failing which you can check the refund status here

Please refer to the refund link for more information.

Q How do I open a dispute with a seller when a purchase goes wrong?

30 days of payment if:
• You don’t receive the item
• You receive an item but it’s significantly different than the description on the seller’s website

By opening a dispute, Razorpay will work with seller & buyer to mitigate & resolve a disputed transaction.

To open a dispute:
• Click on the link here
• Select the category “dispute a payment”, then click Continue.
• Enter ‘payment id & description of your request, click Next and follow the on-screen instructions.

• Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
• Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
• Provide the details about the issue to help us decide on the best solution to resolve it

Q Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?

Q I do not recognize the transaction that I’ve been charged for. Can you help me?

• A common email id you use for making online transactions
• Amount and date of debit
• Screenshot of the debit, in case it was a netbanking or wallet transaction
• Last 4 digits of the card used, in case this was a card transaction.

Q What should you remember when filing a dispute on Razorpay?

• Date of transaction
• Amount of transaction
• Razorpay Payments Transaction ID (like pay_9uxAbcd34z)
• Description of the problem
• Details of email communication with the merchant( Screenshot of the communication)

Once a complaint is raised, the Razorpay Investigation team would take 3-5 working days to resolve the issue.

Q How do I report potential fraud or unauthorized transactions to Razorpay?

• Contact us by clicking on the link here
• Select the category “Report Fraud”, then click Continue.
• Enter ‘payment id & description of your request, click Next and follow the on-screen instructions.

Make sure that the suspicious activity you observe isn’t from a family member using your card without your knowledge, or from a recurring payment such as a monthly Subscription

Q What are the charges involved? Do you charge any set-up fee?

Q I have a business registered outside India. Can I use Razorpay to accept payments?

Q Is GST mandatory in order to accept payments?

Q How is Razorpay better?

Q How can I earn money from Razorpay?

Q What is the maximum payment amount allowed per transaction on a Payment Page?

Q Can I accept International Payments through Razorpay?

You can collect International payments via all our products excluding Route (split payments) and Smart Collect (fund transfers vis NEFT/RTGS).

Any Razorpay registered user, which is an Indian business, should be able to accept payments from debit or credit cards which are issued by overseas banks.

This functionality will also allow these businesses to accept payments via cards which are issued in India but are international cards.

Q My account is not yet activated, it's been too long since I got any update, what do I do?

here with your merchant ID and our team will update you at the earliest on the status of your account.

Q How do I integrate Razorpay?

here. Once you are done with the integration, you will have to generate the API keys and implement the same in your code.

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  • Monday09:00 AM - 06:00 PM
  • Tuesday09:00 AM - 06:00 PM
  • Wednesday09:00 AM - 06:00 PM
  • Thursday09:00 AM - 06:00 PM
  • Friday09:00 AM - 06:00 PM

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