QHow to register a complaint or check the status of the existing complaint?
To register a complaint:
Go to the Help section, below the fold you can find the Complaint Management System.
Enter your RMN/SMC/CR-ID and validate it.
After validation, select the type of complaint and the symptom from the drop-down menu.
Enter the Mobile Number on which you want to be contacted and mention the summary of the issue.
Then, click on Submit
QWhat should I do if any channels are not working?
In some cases, you may see an error code (or) message on your TV Screen.
This message may be caused by one of the following:
The channel is not included in your existing Bouquet/Ala-carte. To add channels, Visit Here.
If the set-top box is having trouble communicating with the satellite, it displays the following error codes.
If there is heavy rain, please wait for it to pass. If there are no weather conditions but still if you see the above mentioned error codes.
You can easily resolve the above mentioned errors by refreshing your Set-Top Box.
QHow to modify or change my registered mobile number?
To change your RMN, do the following.
Login to My Account using RMN/SMC/CR-ID.
Select My Profile link from the menu button on the top right corner.
Enter your password and then select Submit.
On the My Profile page, click on the Change Mobile Number button.
Enter the New Registered Number, Password and then select Submit.
QHow to subscribe to Sun Direct Bouquet/Ala-Carte?
You can add additional Sun Direct bouquets, Broadcaster bouquets or a specific channel (Ala-Carte) to any base package.
To activate add-on pack or a channel via the website:
Login to Sun Direct Account using RMN/SMC/CR-ID
Go to Subscription Pack page, select a required bouquets/Ala-Carte (Add-on)
Proceed to payment.
To activate add-on pack or a channel via SMS:
For Broadcaster Bouquet SMS ADDON SMC# or CDSN# TO 96000 58585* OR 58585*
FOR A-LA-CARTE send SMS ALACARTE SMC# or CDSN# TO 96000 58585* OR 58585*
Note: add-on codes are available in the website/mobile app.