Zales Customer Service Toll Free
1‐800‐311‐5393
For Jewelry Leasing Options, call 866-319-0290
For Comenity Cardholders, call at 844-271-2708 or visit comenity.net/Zales
You can also visit zales.com/contact-us for more help.
Write to Zales.com
Z-Mail Customer Service, 375 Ghent Road, Akron, Ohio 44333
Speak Live with an Expert - Talk directly with an expert via your smart phone or computer audio with any jewelry questions or get guidance as you get started. We’re here for you.
Chat with Customer Care – Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more.
Book a Virtual Appointment – Let a trusted Zales jewelry expert walk you through options over the phone at a time that's convenient for you. Contact us now >
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