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Zales Customer Service Toll Free
1‐800‐311‐5393

For Jewelry Leasing Options, call 866-319-0290

For Comenity Cardholders, call at 844-271-2708 or visit comenity.net/Zales

You can also visit zales.com/contact-us for more help.

Write to Zales.com
Z-Mail Customer Service, 375 Ghent Road, Akron, Ohio 44333


Reference Links –

Customer ServiceZales Education
Contact UsDiamond Jewelry
Return and Exchange PolicyEngagement Buying Guide
Shipping InformationGemstone Jewelry Guide
Order StatusPearl Jewelry Guide
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Zales Gift CardsWatch Buying Guide
Jewelry Metals
About Zales.comJewelry Care
The Zales DifferenceGift Giving Guide
Zales HistoryJewelry Glossary
About Zales
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Zales Gold Exchange

Q What is curbside concierge, and is it available at my Zales?

We are offering curbside concierge services in some Zales locations while the stores are closed to the public. Services include purchases, returns, exchanges, repair pickup, new purchase repair take-in, and credit card or layaway payments. Our Find A Store page lists stores offering curbside concierge services. Please book an appointment to speak with your local jewelry consultant to arrange for curbside concierge services if it’s available at your local store.

Q How can I connect with you if I want to speak to a jewelry consultant or have other questions?

We are working diligently to provide you with the customer experience you’ve come to know and expect from Zales. To assist you, we have implemented three ways for you to connect with us virtually:

Speak Live with an Expert - Talk directly with an expert via your smart phone or computer audio with any jewelry questions or get guidance as you get started. We’re here for you.
Chat with Customer Care – Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more.
Book a Virtual Appointment – Let a trusted Zales jewelry expert walk you through options over the phone at a time that's convenient for you. Contact us now >

Q What if I’m due to have my ring checked for warranty purposes?

We appreciate that you are concerned with maintaining your lifetime warranty. While your jewelry is expected to be cleaned and inspected every six months, we will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern. We will happily inspect and honor your warranty at that time. In the event our closure is extended, we will post updated information. If you would like to confirm your next inspection date, please contact your local store or Customer Care at 1-800-311-5393.

Q What if my jewelry is being repaired/special ordered?

We are urgently working with our suppliers on updates to be proactive on existing orders. We will continue to notify customers of any potential delays as soon as information is available. Please feel free to contact your local store or Customer Care at 1-800-527-8029 if you have any further questions.

Q Am I still required to come in for my 6-month cleaning and inspection?

While the best guidance for jewelry cleaning and inspections is every six-months as stated in our lifetime guarantee, your safety, as well as that of our team members is our primary concern. We will extend a six month grace period from the original inspection date to remain compliant with your warranty terms during these unprecedented times. Your warranty will not void and we will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection. We will happily inspect and honor your warranty at that time. In the event of any changes, we will post updated information on our website. If you would like to confirm your next inspection date, please contact Customer Care at 1-800-311-5393.

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  • Monday09:00 AM - 10:00 PM
  • Tuesday09:00 AM - 10:00 PM
  • Wednesday09:00 AM - 10:00 PM
  • Thursday09:00 AM - 10:00 PM
  • Friday09:00 AM - 10:00 PM
  • Saturday12:00 PM - 09:00 PM
  • Sunday12:00 PM - 09:00 PM

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