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Zales Customer Service Toll Free

For Jewelry Leasing Options, call 866-319-0290

For Comenity Cardholders, call at 844-271-2708 or visit

You can also visit for more help.

Write to
Z-Mail Customer Service, 375 Ghent Road, Akron, Ohio 44333

Reference Links –

Customer ServiceZales Education
Contact UsDiamond Jewelry
Return and Exchange PolicyEngagement Buying Guide
Shipping InformationGemstone Jewelry Guide
Order StatusPearl Jewelry Guide
In-Store ServicesBirthstone Guide
Zales Gift CardsWatch Buying Guide
Jewelry Metals
About Zales.comJewelry Care
The Zales DifferenceGift Giving Guide
Zales HistoryJewelry Glossary
About Zales
Conflict-Free Sourcing
Corporate Responsibility
Our Brands
Zales Gold Exchange

Q What is curbside concierge, and is it available at my Zales?

Q How can I connect with you if I want to speak to a jewelry consultant or have other questions?

Speak Live with an Expert - Talk directly with an expert via your smart phone or computer audio with any jewelry questions or get guidance as you get started. We’re here for you.
Chat with Customer Care – Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more.
Book a Virtual Appointment – Let a trusted Zales jewelry expert walk you through options over the phone at a time that's convenient for you. Contact us now >

Q What if I’m due to have my ring checked for warranty purposes?

Q What if my jewelry is being repaired/special ordered?

Q Am I still required to come in for my 6-month cleaning and inspection?

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  • Monday09:00 AM - 10:00 PM
  • Tuesday09:00 AM - 10:00 PM
  • Wednesday09:00 AM - 10:00 PM
  • Thursday09:00 AM - 10:00 PM
  • Friday09:00 AM - 10:00 PM
  • Saturday12:00 PM - 09:00 PM
  • Sunday12:00 PM - 09:00 PM

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