I would like to return a gift that was sent to me. How do I do that?
Zappos.com is very sorry that your gift did not work for you. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift certificate to your account. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.
How long does it take for me to get a refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do you do back orders?
No. We do not do back orders. If an item is out of stock the Zappos Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list:
1. Call us at 1-800-927-7671 and one of our customer service representatives will take care of your request over the phone.
2. Email us at email@example.com and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on Zappos.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, Zappos.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
Do you accept orders through VOIP?
While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may call us from any land line or cellular phone at +1 702-943-7677. We apologize for the inconvenience this may cause.
What is a Zappos Verified Purchase review?
An "Zappos Verified Purchase" review means we've verified that the person writing the review purchased the product at Zappos. Reviews that are not marked "Zappos Verified Purchase" are valuable as well, but we can't confirm that the product was purchased at Zappos.
Do you accept international credit cards?
Currently Zappos.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
Do you allow Cashier's Checks or Money Orders?
No. At this time Zappos.com does not accept Cashier's Checks or Money Orders.
How can I get assistance if I need it?
Three Quick and Easy Solutions - We're Here to Help You!
Call the Zappos Customer Loyalty Team (ZCLT):
ZCLT is here for you 24 hours a day - 365 days a year, Call 1-800-927-7671
Email the ZCLT:
ZCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Zappos Customer Loyalty Team firstname.lastname@example.org.
Connect With Live Help:
Ask your question right now with a member of the Zappos Customer Loyalty Team. Go Ahead - Start a Conversation With Now! zappos.com/tng/chat.zml
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