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Q What are Food Hygiene Ratings?

The Hygiene Ratings system will help consumers choose where to eat from by giving them information about the hygiene standards. It isn’t easy to judge hygiene standards by appearances alone, so the rating gives you some idea of what’s going on in the kitchen, or behind closed doors.

Q Who runs the Hygiene Ratings initiative?

Zomato runs the Hygiene Ratings initiative in partnership with third-party auditors from accredited & reputable companies.

Q How does the audit process work?

After the restaurant has signed up, they are provided with a checklist and given 7 days to prepare for their audit. Following the audit (which is conducted unannounced to maintain credibility) a Hygiene Rating is calculated for the restaurant and displayed on Zomato. A detailed copy of their audit report along with an improvement plan will be shared with the restaurant as well.

Q Is it compulsory for a restaurant to display their Hygiene Rating on Zomato?

No, it is not compulsory and a restaurant may choose to display its Hygiene Rating on Zomato. However, good Hygiene Ratings are good for business and putting them on display serves as good advertisement.

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