What do I do if I meet with an accident?
Immediately notify Zoomcar by calling 18601239666 and we will guide you through the entire process. We will coordinate everything with the police, insurance, and road-side assistance. Do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.
Does Zoomcar provide any Insurance?
Yes, we do provide Insurance that covers Medical Emegencies. However, not all bookings are covered, you'll be informed if your booking is covered by an SMS we send you. We are working towards getting this benefit to all our bookings.
Am I being charged for the Insurance?
No, any insurance provided to you is free of cost to you, paid by Zoomcar :)
How do I raise a claim on my Insurance?
Visit acko.com and log in with your Zoomcar registered phone number. You'll be able to see your ride and raise a claim under Claims>Zoomcar Claims.
What are the documents required for my claim?
Please refer to your Insurance policy document for details on documents necessary for claims. The policy document is shared over Email after booking on Zoomcar.
Do I have to return the car to the same location where I picked it up?
Yes. You must bring the vehicle back to the same place you picked it up before the end of your reservation. If you dropoff the car at a location different from your pickup point, you will be charged INR 2,000, and the full hourly rate and late fees until the vehicle is returned to the correct location.
What happens if I return the car late?
a) A standard hourly fee will be applicable per hour of delay.
b) Free KMs will be given per hour as per your booked package.
c) In addition to the standard hourly fee, every hour of delay would be charged at Rs. 300/hour
Is there a km limit to how much I can drive?
With reference to the km package which you select you are eligible to drive accordingly.For example, if you opt for 10 km/hr package then 5 hours reservation would come with 50 km in driving at no additional charge, while a 3 day reservation would come with 720 km in