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Zoro Customer Service(855) 289-9676
Monday – Friday: 6am – 9pm (CT), Saturday: 7am – 5pm (CT)

Zoro Support Email –

Zoro Fax Number – (855) 329-9676

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Q Do I need to have a Zoro account to have a price quoted?

Q What if I need to make changes to a quote?

Q What are my payment options for Zoro orders?

Q What are Net 30 terms?

Business customers will be notified when payment is due with an invoice emailed to the contact stored in their account. Please note that Zoro does not send Net 30 invoices via the United States Postal Service ('snail mail'). If you would like to receive a monthly account statement via email, please submit a request through Zoro Credit Services.

Q What is Zoro's shipping policy?

Expedited Shipping:
To qualify for expedited shipping, Zoro must receive your order before 3pm CT, Monday through Friday. Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs. and may not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.

Third-Party Shipping:
For items that ship directly from the manufacturer, please refer to the item page on for shipping lead times, which may vary for these items. Expedited shipping is not available for third-party items.

For information on exceptions, international shipping, and more, see our full shipping policy.

Q Do you consolidate shipments or ship each line on an order individually?

Q What is Zoro's return/exchange policy?

Please note that:
Zoro will cover the cost of return shipping.
Items must be returned in their original packaging.
You must include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Q Can I get a quote for expedited shipping?

Show all timings
  • Monday06:00 AM - 09:00 PM
  • Tuesday06:00 AM - 09:00 PM
  • Wednesday06:00 AM - 09:00 PM
  • Thursday06:00 AM - 09:00 PM
  • Friday06:00 AM - 09:00 PM
  • Saturday07:00 AM - 05:00 PM

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